FAQs
Welcome to our FAQ page. Here, you can view answers to questions regarding our company and the array of thermal media products we offer, including direct thermal labels, top-coated direct thermal labels, thermal transfer labels, barcode labels and more. Still have questions? Please contact our sales staff directly—they are always available to answer questions and provide information you need to save money on your label spend and make your job easier.
Shipping
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What shipping options do you offer?
OMNI System's labels are a mission-critical component to a wide variety of manufacturing/distribution and service organizations throughout North America. To ensure our clients have their labels when they need them, OMNI offers the following delivery options: Local 4-hour Delivery, Same Day Deliver, Next Business Day, 2nd Business Day, Guaranteed 3rd Business Day, Less Then Truckload and Full Truck Load Delivery.
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Can we get labels sent overnight?Yes, we can use your preferred carrier with your account number or we can prepay and add the costs to your invoice (service availability is subject to the carrier's terms and conditions).
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How much will overnight charges be?Charges are based on the specific carriers published rates and may include an OMNI service handling charge.
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How do we know when our order has shipped?Your account relationship manager will provide tracking numbers. Be sure to ask about our automated tracking number notification program.
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Where is the order, can you track it?
Both your account relationship manager and our customer service representatives can assist you with obtaining the exact status of your order.
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Has the pickup of the shipment been made by the carrier yet?Your account relationship manager and/or our customer service representatives can assist you with obtaining the exact status of your order.
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How many cartons are on a pallet? What is the weight? How many rolls?
Your account relationship manager can provide the details regarding the number of cartons on a pallet, the weight of each carton, the number of labels/rolls per carton, etc. We work closely with our clients to achieve ergonomic handling requirements that benefit their specific operation.
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What method of shipping do you use?
If our clients do not specify a preferred carrier, OMNI's default carrier is FedEx Freight/Parcel.
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For a loss or damage claim, who will file the claim or who is responsible for the claim?
In most cases, OMNI will file the claim and work to resolve any transit-related issue.
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What are your order cut-off times for my time zone?
Orders received before 2:00 PM EST, 1 PM Central, Noon Mountain and 11 AM Pacific will be shipped the same day if inventory is available (working days ONLY: Monday-Friday). All orders received after 2:00 PM EST, 1 PM Central, Noon Mountain and 11 AM Pacific will be shipped the next working day.
Products/Services
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Do you offer both standard products and custom products?OMNI is a custom, made-to-order label manufacturer. We do have an extensive die library of label sizes, but we produce labels to meet our clients' needs on demand on a just-in-time basis.
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What type of printing can you offer: flood coated, printed process colors, sequential bar code printing?OMNI offers a variety of printing types. Find out more about barcode labels.
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Do you offer laser sheets, cut sheets as well as printed forms with pressure sensitive labels attached on the forms?
Yes. OMNI offers a wide range of products. Click here for more information about our products.
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How does your direct thermal material compare to your competitors?
OMNI Systems™ offers both the lowest prices and the highest quality labels-averaging a 99.9% acceptance rate. (99.9% defect-free quality rating is supported by both end users and OMNI's internal metrics.) While we don't have statistics on defect rates for competitors, we know that a 99.9% acceptance rate is far above average and we pride ourselves on outstanding quality.
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What packaging options do you offer?
OMNI can accommodate any special packaging requests from oversize Gaylords to poly bagging, plus stretch wrap, shrink wrap, ribbon/label nesting, corrugated dividers... just to name a few.
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What value-added services do you offer?
OMNI Systems™ brings more than 20 years of experience and expertise in delivering a wide range of services. Check out our label design & thermal printer services.
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Can you do vendor managed inventory?
Yes, in the appropriate situations, OMNI offers consignment label inventory management based on a mutually agreed min/max inventory level with automatic replenishment.
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Can we get advanced ship notices automatically?Yes. Please ask your account relationship manager for full details.
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Can we order online?Yes. Please ask your account relationship manager for full details.
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Can we run reports on-demand through your website?Yes. Please ask your account relationship manager for full details.
Pricing
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What is your pricing for barcode labels?OMNI's pricing has become synonymous with the highest quality products at the lowest costs in the industry. Please ask your account relationship manager for a price quote on your specific requirements.
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Can you provide a catalog with pricing?We do not produce a catalog with pricing because OMNI is a custom, made-to-order label manufacturer. OMNI will produce a custom proposal for your exact label needs and program requirements.
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Do your prices include delivery? If not, what is your fee for delivery?Delivery prices are contingent upon your preferred carriers published rates and can be reflected in your selling price if requested.
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Is there tooling cost for labels and if so how much?OMNI has an extensive die library of thousands of various shapes and size labels. Please speak to your account relationship manager for more details.
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How long can you hold pricing?Our volume purchasing power as the predominate consumer of pressure sensitive media allows us to structure fixed pricing to meet your long-term budget plans.
Company Information
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What capabilities does OMNI Systems have?OMNI Systems is the largest consumer of direct thermal paper in North America, and specializes in high volume, long runs in all label media. Please browse our website for more information on all the products and services we offer.
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Who are your paper suppliers/vendors?OMNI purchases pressure sensitive base stocks from all leading paper and adhesive suppliers throughout the world.
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What volumes/capacities can you handle?OMNI Systems™ is a high volume, long-run label producer, so we can handle any order size.
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Where is your plant located?Our central processing facility is located in Northeast Ohio.
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Do you have more than one plant?Our central processing facility is fully redundant with reciprocating manufacturing agreements at multiple locations should our central facility be unable to meet your request.
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Where do you have facilities?Our focus on lean manufacturing usually means that your specific request can be economically handled through our central manufacturing facility; however; we have nationwide and worldwide resources to accommodate your specific product requirements.
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How many years has OMNI Systems been in business?OMNI has been successfully supplying the highest quality products at the lowest costs for over 30 years.
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What is the financial status of your company?OMNI maintains a superior D&B 3A1 rating with a no long-term debt balance sheet.
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Is OMNI privately owned?OMNI is a privately owned Ohio C-Corp.
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Do you have customer references?Yes. We work with many of leading companies across a variety of industries. Please ask your account relationship manager for references in your specific industry.
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Are you ISO certified? If you are not certified, do you plan on becoming ISO certified?OMNI maintains an ISO compliant manufacturing process that enables us to track our products down to the raw material levels. We maintain a 99.9% defect free product rate.
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How much inventory do you maintain?OMNI's central distribution center provides our clients with a massive raw material and finished goods distribution center that works to meet our clients' needs 24 hours a day.
Manufacturing
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What is the lead time once an order is placed?First-time orders for newly created products and labeling design typically take about 10 to 15 business days. Lead times for subsequent orders can be scheduled to accommodate your particular needs.
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How much are tooling costs?Your account relationship manager can provide pricing for your specific requirements.
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How much does a plate cost?Your account relationship manager can provide pricing for your specific requirements.
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What size box would I need for the specific label I'm ordering?Your account relationship manager can provide that information for your specific requirements.
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Could we rebate the die charge based on a significant annual volume?OMNI has a wide variety of programs to meet your specific budget goals. Speak to your account relationship manager to see why OMNI is the highest quality label provider at the lowest cost.
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Could we get a special skid?Yes, because we specialize in meeting your unique requirements.
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Can we order special boxes to accommodate unique packing specifications?Yes, because we specialize in meeting your unique requirements.
Additional Questions?
Please fill out the form below. An OMNI Systems representative will contact you to discuss your needs.
Founded in 1990, with headquarters in Cleveland, Ohio, OMNI Systems is the largest, privately owned label converter in the U.S.
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