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OMNI-Logo
OMNI-Logo
  • Get a Quote
  • Search
  • Products
        • Products

        • Prime Custom Product Labels
        • Direct Thermal Labels
        • Thermal Transfer Labels
        • RFID Labels
        • Medical ID Wristbands
        • Linerless Labels
        • Shelf Talkers
        • Extended Content
        • Anti-Theft Tags
        • Barcode Labels
        • Thermal Tag Stock
        • Thermal Transfer Ribbons
        • Sheeted/Fanfold
        • Sustainability
  • Services
  • Label Markets
        • Label Markets

        • Automotive
        • Beauty & Personal Care
        • Channel Partners
        • Consumer Packaged Goods
        • Food & Beverage
        • Grocery
        • Health & Medical
        • Hospitality & Travel
        • Industrial & Manufacturing
        • Logistics & Warehouse
        • Pharmaceuticals
        • Retail
        • Technology
  • Resources
        • Resources

        • Free E-Book
        • Case Studies
        • Blog
        • Troubleshooting
        • FAQs
        • Policies
  • About Us
        • About Us

        • History
        • Meet the Team
        • Our Facilities
        • Industry News
  • Careers
  • Contact Us

FAQs

Your Go-To Guide for Common Questions

Here, you'll find answers to common questions about our company. If you don’t see what you’re looking for, our sales team is always ready to assist.

Contact us anytime for expert guidance on finding the right labels while optimizing your costs and simplifying your workflow.

Shipping

What shipping options do you offer? Collapse

At OMNI Systems, we understand that labels are a mission-critical component for manufacturing, distribution, and service organizations across North America. To ensure you receive your labels exactly when you need them, we offer a range of reliable delivery options, including:

  • Local 4-Hour Delivery
  • Same-Day Delivery
  • Next Business Day Delivery
  • 2nd Business Day Delivery
  • Guaranteed 3rd Business Day Delivery
  • Less Than Truckload (LTL) Shipping
  • Full Truckload (FTL) Delivery

Our goal is to keep your operations running smoothly with fast, efficient, and dependable shipping solutions.

Can we get labels sent overnight? Expand

Yes! We can ship your labels overnight using your preferred carrier and account number, or we can prepay the shipping costs and add them to your invoice. Please note that service availability depends on the carrier’s terms and conditions.

How much will overnight shipping cost? Expand

Overnight shipping charges are based on the carrier’s published rates and may include an OMNI service handling fee. For an exact quote, please contact us with your shipping details.

How will we know when our order has shipped? Expand

Your Account Relationship Manager will provide tracking numbers for your shipment. You can also ask about our automated tracking notification program for real-time shipping updates.

Where is my order? Can you track it? Expand

Yes! Both your Account Relationship Manager and our Customer Service team can provide real-time updates on your order status. Contact us anytime for tracking details.

Has my shipment been picked up by the carrier? Expand

Your Account Relationship Manager or our Customer Service team can provide the latest updates on your shipment's pickup status. Contact us for real-time tracking information.

How many cartons are on a pallet? What is the weight? How many rolls? Expand

Your Account Relationship Manager can provide detailed information on the number of cartons per pallet, the weight of each carton, and the number of labels or rolls per carton. We tailor our packaging and handling solutions to meet your specific operational needs, ensuring efficiency and ease of use.

What shipping method do you use? Expand

If you do not specify a preferred carrier, OMNI's default shipping method is FedEx Freight/Parcel. However, we can accommodate other carriers based on your preferences.

Who is responsible for filing a loss or damage claim? Expand

In most cases, OMNI will file the claim on your behalf and work to resolve any transit-related issues. Our team is committed to ensuring a smooth claims process and minimizing any disruptions to your operations.

What are your order cut-off times for my time zone? Expand

Orders placed by the following cut-off times will ship the same day if inventory is available (Monday–Friday only):

  • 2:00 PM Eastern Time (EST)
  • 1:00 PM Central Time (CST)
  • 12:00 PM Mountain Time (MST)
  • 11:00 AM Pacific Time (PST)

Orders received after these times will be processed and shipped the next business day.

Products / Services

Do you offer both standard and custom products? Collapse

OMNI is a custom, made-to-order label manufacturer. While we maintain an extensive die library of label sizes, all labels are produced on demand to meet our clients' specific needs with a just-in-time manufacturing approach.

What types of printing do you offer? Expand

OMNI provides a wide range of printing options, including flood coating, process color printing, and sequential barcode printing. For a full list of our capabilities, visit the Capabilities, Products, or Markets pages on our website.

Do you offer laser sheets, cut sheets, and printed forms with pressure-sensitive labels? Expand

Yes! OMNI offers a wide range of products, including laser sheets, cut sheets, and printed forms with pressure-sensitive labels attached. If you don’t see what you’re looking for on our Products or Markets pages, please contact us for assistance.

How does your direct thermal material compare to competitors? Expand

OMNI Systems™ delivers both the lowest prices and the highest quality labels, with an industry-leading 99.9% acceptance rate—a defect-free quality rating supported by both end users and our internal metrics. While we don’t have direct statistics on competitor defect rates, we know that our 99.9% acceptance rate far exceeds industry standards, and we take pride in our commitment to exceptional quality and reliability.

What packaging options do you offer? Expand

OMNI accommodates a variety of custom packaging requests, including:

  • Oversized Gaylords
  • Poly bagging
  • Stretch wrap & shrink wrap
  • Ribbon/label nesting
  • Corrugated dividers

If you have specific packaging needs, let us know—we’re happy to tailor our solutions to fit your requirements!

What value-added services do you offer? Expand

With 35+ years of experience, OMNI Systems™ provides a comprehensive range of value-added services to support your labeling needs. Visit our Services page for more details, or contact us to discuss how we can help optimize your operations.

Do you offer vendor-managed inventory? Expand

Yes! In the right situations, OMNI provides consignment label inventory management, ensuring a mutually agreed-upon min/max inventory level with automatic replenishment to keep your operations running smoothly.

Can we receive advanced shipping notices automatically? Expand

Yes! Please contact your Account Relationship Manager for full details on setting up automated shipping notifications.

Can we order online? Expand

Yes! Please contact your Account Relationship Manager for full details on online ordering.

Can we run reports on-demand through your website? Expand

Yes! Please contact your Account Relationship Manager for full details on accessing on-demand reports.

What is your pricing for labels? Expand

OMNI is known for offering the highest quality labels at the industry's lowest costs. For a customized quote tailored to your specific needs, please contact your Account Relationship Manager.

Can you provide a catalog with pricing? Expand

OMNI does not offer a standard pricing catalog because we are a custom, made-to-order label manufacturer. Instead, we provide personalized proposals tailored to your exact label specifications and program requirements. Contact us for a custom quote.

Do your prices include delivery? If not, what is the delivery fee? Expand

Delivery costs are based on your preferred carrier’s published rates. If requested, we can include shipping charges in your final pricing for a seamless purchasing experience. Contact us for details.

Is there a tooling cost for labels? Expand

OMNI has an extensive die library with thousands of label shapes and sizes, which may eliminate the need for tooling costs. For specific details on your label requirements, please contact your Account Relationship Manager.

How long can you hold pricing? Expand

OMNI’s high-volume purchasing power as a leading consumer of pressure-sensitive media allows us to offer structured, fixed pricing to support your long-term budget plans. Contact us to discuss pricing options tailored to your needs.

Company Information

What capabilities does OMNI Systems have? Collapse

OMNI Systems is the largest consumer of direct thermal paper in North America, specializing in high-volume, long-run production across all label media. We offer a wide range of products and services to meet diverse industry needs. Visit our website to explore our full capabilities.

Who are your paper suppliers/vendors? Expand

OMNI sources pressure-sensitive base stocks from all leading paper and adhesive suppliers worldwide, ensuring the highest quality materials for our labels.

What volumes/capacities can you handle? Expand

OMNI Systems™ specializes in high-volume, long-run label production, allowing us to handle orders of any size to meet your business needs efficiently.

How many plants do you have and where are they located? Expand

OMNI Systems™ operates four manufacturing and distribution facilities with built-in redundancy plus three additional distribution warehouse sites to efficiently serve our customers. Our headquarters is in Cleveland, Ohio. For detailed locations, please visit Our Facilities page.

How many years has OMNI Systems been in business? Expand

OMNI Systems™ has been delivering the highest quality labels at the lowest costs for over 35 years, providing reliable solutions to businesses across various industries.

What is the financial status of your company? Expand

OMNI Systems™ maintains a superior D&B 3A1 rating and operates with a debt-free balance sheet, ensuring financial stability and long-term reliability for our customers.

Is OMNI privately owned? Expand

Yes, OMNI Systems™ is a privately owned Ohio C-Corporation.

Do you have customer references? Expand

Yes! We partner with many leading companies across various industries. Please contact your Account Relationship Manager for references specific to your industry.

What certifications and quality standards does OMNI maintain? Expand

OMNI Systems™ holds GFSI (Global Food Safety Initiative) certification and follows an ISO-compliant manufacturing process, ensuring full traceability down to the raw material level. We take pride in our 99.9% defect-free product rate, delivering the highest quality labels in the industry.

How much inventory do you maintain? Expand

OMNI Systems™ operates a large central distribution center stocked with both raw materials and finished goods, ensuring we can meet our clients' needs 24/7 with reliable supply and fast order fulfillment.

What is the lead time once an order is placed? Expand

For first-time orders involving newly created products or label designs, lead times are typically 12 to 15 business days. For repeat orders, we can schedule production to meet your specific timing requirements.

How much are tooling and plate costs? Expand

Your Account Relationship Manager can provide pricing tailored to your specific requirements.

What size box do I need for my label order? Expand

Box size depends on your required rolls per case, or we can recommend the most cost-effective option for you.

Can the die charge be rebated based on high annual volume? Expand

Yes! OMNI offers custom programs to align with your budget goals. Speak with your Account Relationship Manager for details.

Can we request a special skid? Expand

Yes! We specialize in custom solutions to meet your unique needs.

Can we order special boxes for unique packing specifications? Expand

Absolutely! We provide customized packaging solutions tailored to your specific requirements.

Ready to get started?

Connect with us to discover the OMNI difference.

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216-377-5160
info@omnisystem.com

701 Beta Drive
Mayfield Village, OH 44143

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