Gabrielle DeFrancesco

Joined OMNI in 2020. Gabrielle DeFrancesco serves as Customer Experience Manager at OMNI Systems, where she focuses on strengthening how customers experience OMNI across sales, onboarding, and ongoing partnership.

Working closely with sales leadership and customer‑facing teams, Gabrielle plays a key role in aligning processes, tools, and communication to support consistent, high‑quality engagement. Her work helps ensure customers receive not just reliable labels, but a smoother, more predictable experience throughout the lifecycle of their relationship with OMNI.

Gabrielle is deeply involved in sales enablement and operational coordination, supporting initiatives related to customer feedback, training, and internal systems that help teams work more effectively. By connecting people, processes, and data, she helps OMNI scale its customer experience without sacrificing responsiveness or accountability.

At OMNI, Gabrielle brings a steady, detail‑oriented approach to customer experience—helping teams stay aligned and ensuring customers feel supported as their needs evolve.